Privacy Policy

Company: Katalina Technologies Pty Ltd

Address: 520 Oxford St, Bondi Junction NSW 2022, Australia

Email: support@app2email.com

The words of which the initial letter is capitalized have meanings defined under the following conditions:

• Account means a unique account created for You to access our Service or parts of our Service.
• Application/Service refers to app2email, the WhatsApp-Email bridge service provided by the Company.
• Personal Data is any information that relates to an identified or identifiable individual.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, such as IP address, browser type, and usage patterns.

3.1 Account Information

• Email address
• WhatsApp phone number details
• Billing information is processed securely by our payment provider.

3.2 Communication Data

• WhatsApp messages
• Email messages
• Metadata (timestamps, sender/recipient information, message delivery status)

3.3 Chat History

We store conversation history as an essential part of our service for:

• Providing chat history to Service users
• Enabling logging and reporting features
• Operational audits and compliance

Chat history storage is required to provide the service, but permanent deletion of all stored history can be made at any time in the account dashboard, or by contacting support.
Only the text of the messages, and basic details of any attachments (type, size, filename) are retained.
All attachments received in any messages are usually kept in memory only while forwarding, and are never stored by the Service.
In cases where immediate forwarding is not possible due to WhatsApp or Email service issues, the attachment to be forwarded will be temporarily stored on the Service server, and will be immediately deleted by the Service after forwarding.

3.4 Website Usage Data

Usage Data is collected automatically when visiting the app2email.com website and may include:

• Your Device's Internet Protocol address (IP address)
• Browser type and version
• Pages of our Service that You visit
• Time and date of Your visit
• Time spent on pages
• Other diagnostic data

We process your personal data under the following legal bases:

• Contract Performance: To provide the WhatsApp-Email bridge service you've subscribed to
• Legitimate Interests: For service improvement, fraud prevention, and security
• Legal Obligation: For compliance with applicable laws and regulations

We use your personal data to:

• Route messages between WhatsApp and Email
• Enable human-in-the-loop interventions via email
• Deliver AI agent responses and automation services
• Send outbound broadcasts as requested by you
• Provide detailed logging and reporting
• Conduct operational audits and quality assurance
• Manage Your Account and registration
• Respond to support inquiries
• Send service-related notifications

6.1 Service Providers

We may share your data with:

• WhatsApp/Meta: For message delivery (subject to their privacy policy)
• Email service providers: For email delivery
• Cloud hosting providers: For secure data storage
• AI service providers: Only if you choose to integrate external AI services

6.2 Your AI and Automation Services

When you connect your own AI and automation systems, data is shared according to your configuration. We do not control how your proprietary AI systems process data. Your proprietary knowledge remains secure within your own systems.

6.3 Legal Requirements

We may disclose your data if required by law, court order, or to protect our legal rights.

Your data may be transferred to and processed in countries outside the European Economic Area (EEA) or Australia. When we do so, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions
• Other legally approved transfer mechanisms

• Active account data: Retained while your account is active
• Chat history: Retained until you request deletion
• Billing records: Retained for 7 years for accounting and tax purposes
• Deleted account data: Permanently erased within 30 days of account closure

You have the following rights:

9.1 Right to Access

Request a copy of all personal data we hold about you

9.2 Right to Rectification

Correct any inaccurate or incomplete data

9.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data, including all chat history

9.4 Right to Restrict Processing

Limit how we use your data in certain circumstances

9.5 Right to Data Portability

Receive your data in a structured, machine-readable format

9.6 Right to Object

Object to processing based on legitimate interests

9.7 Right to Lodge a Complaint

File a complaint with your local data protection supervisory authority

To exercise any of these rights, contact us at: support@app2email.com

The security of Your Personal Data is important to Us. We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (TLS/SSL)
• Access controls and authentication
• Regular security audits
• Secure data centers
• Employee confidentiality agreements

However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

You have full control over chat history storage:

• Enable/Disable: Toggle chat history storage at any time in your account settings
• Instant Deletion: Request immediate and permanent erasure of all stored history
• Default Setting: You can choose whether chat history is enabled or disabled by default
• Privacy-First: When disabled, messages are processed in real-time and not stored
• Secure Storage: If enabled, chat history is securely encrypted and remains private

We use cookies and similar technologies for:

• Essential website functionality
• Analytics to improve our service
• User preferences and settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Our Service is not intended for individuals under the age of 16 (or 13 in certain jurisdictions). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you believe we have collected data from a child, please contact us immediately at support@app2email.com.

We may update this Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Continued use of our service after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your rights, or have other privacy inquiries, you can contact us:

Email: support@app2email.com

Mail: Katalina Technologies Pty Ltd, 520 Oxford St, Bondi Junction NSW 2022, Australia

If you are in the EU/EEA, you have the right to lodge a complaint with your local data protection supervisory authority. A list of EU supervisory authorities can be found at: https://edpb.europa.eu/about-edpb/board/members_en

If you are in Australia, you can contact the Office of the Australian Information Commissioner (OAIC) at: https://www.oaic.gov.au